Privacy Policy
Your privacy matters to us. This policy outlines how we collect, use, and protect your personal data in compliance with GDPR regulations.
Introduction
Fast Internet ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We adhere to the General Data Protection Regulation (GDPR) and applicable US privacy laws. By using our platform, you consent to the practices described in this policy.
Information We Collect
We collect only the data necessary to provide and improve our internet acceleration services.
Personal Data
- Name and email address when you create an account
- Billing information for paid subscriptions
- Communications you send to our support team
Technical Data
- IP address and browser type for diagnostics
- Connection speed test results (anonymized)
- Device identifiers and operating system
How We Use Your Data
We process your information for legitimate business purposes, including service delivery, improvement, and security.
Service Delivery
To provide internet speed tests, acceleration tools, and account management features you request.
Improvement
To analyze usage patterns and optimize our algorithms for better performance and accuracy.
Security
To detect and prevent fraudulent activity, abuse, and unauthorized access to your account.
Communication
To send service updates, policy changes, and transactional messages related to your account.
Cookie Policy
We use cookies and similar tracking technologies to enhance your experience and analyze usage.
Essential Cookies
Required for core functionality like account authentication and session management. Always active.
Analytics Cookies
Help us understand how visitors interact with our platform to improve features and performance.
Preference Cookies
Remember your settings and choices for a personalized experience across visits.
You can manage your cookie preferences at any time through your browser settings. Disabling certain cookies may affect the functionality of our services. We do not use cookies for targeted advertising.
Your Rights Under GDPR
You have control over your personal data. Below are your rights and how to exercise them.
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Erasure
Request deletion of your personal data when it is no longer necessary for processing.
Right to Rectification
Correct any inaccurate or incomplete personal data we hold about you.
Right to Portability
Receive your data in a structured, machine-readable format and transfer it elsewhere.
Right to Restrict
Limit how we process your data in certain circumstances, such as during a dispute.
Right to Object
Object to processing based on legitimate interests, including profiling and marketing.
To exercise any of these rights, contact our Data Protection Officer at privacy@fastinternet.com. We will respond within 30 days.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Account data is kept for the duration of your account plus 12 months thereafter, unless you request earlier deletion.
Security Measures
We implement industry-standard encryption, access controls, and regular security audits to protect your data. All data transmitted between your device and our servers is encrypted using TLS 1.3 protocol.
Third-Party Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share anonymized, aggregated data with analytics providers to improve our services. Where we engage third-party processors, they are contractually bound to comply with GDPR and may only process data on our documented instructions.
Questions About Your Privacy?
Our Data Protection Team is here to help. Reach out anytime — we typically respond within 24 hours.